Privacy notice

Information you provide

When you use an enquiry form or conversation, we receive the information you provide: your name, email address, company, website, role, industry, company size, product or grade, application, operating conditions, quantity, timeline, destination and messages. Required fields are shown in the interface; optional questions can be skipped.

Files you send, including recordings, are received by our team. Each confirmed answer in a guided conversation is sent as enquiry information, including before the final review. Selecting a file or recording normally creates a draft; choosing the GIF send action sends that GIF immediately.

Site search may send your search terms and site and language information to the enquiry system. Enquiries include context such as the site, country and language, page path and enquiry interface used.

How we use information

• To answer product selection, technical, sample, quotation and TDS / SDS requests.
• To route your enquiry to our team, reply, confirm details and continue the conversation.
• To provide search results, operate the service, address misuse and keep necessary business records.

Cookie settings concern optional storage and tracking purposes. Sending an enquiry is separate from permission for advertising or analytics. Analytics and advertising tools are not currently enabled on this website.

Handling & retention

This website is operated by Shenzhen EUBO New Material Technology Co., Ltd. EUBO is based in Shenzhen, China. Information you submit is handled by the EUBO team responding to your enquiry.

Enquiry information is retained as needed for responses, follow-up, necessary business records and protection of the service. Local browser restoration windows do not set the retention period for information already submitted. Contact us below about retention or deletion.

For the contents, duration and removal of local browser storage used to continue enquiries, see Cookies & browser storage.

When following links to external corporate sites or resources, please also review their privacy information.

Contact & privacy requests

Contact us below to ask about your information, request access, correction or deletion, or raise a privacy question. We may need to verify your identity and clarify the request. Our team will explain any applicable retention duties or limits on the response.

Change storage and tracking preferences through Cookie settings in the footer. We update this page when the features or handling described here change.